Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We will gladly accept your return for a store credit or exchange within 14 business days, returned items must meet the following requirements:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will automatically be email to you to use again.
Sale items (if applicable)
Only regular priced items may be refunded with a store credit unfortunately sale items cannot be refunded as they are FINAL SALE
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should send us an email first for approval
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
$11 EXPRESS Post for all orders Australia wide.
$8 standard shipping Australia wide.
Please note: Express shipping could take 2- 7 business days for WA and rural areas.
We aim to ship your orders as quickly as possible, however occasionally there may be delays to these areas via Aus post and unfortunately we are unable to anticipate a speedy delivery.
International shipping is set at the below rates, please select the correct option at the checkout:
>$100 Free Express Shipping
< Express Shipping $11
International Shipping $20.00 AUD
2-10 Business days
any question feel free to contact